Some guy got charged 100x more than what he was quoted and he tries to explain the misquote to 4 different Verizon representatives and all 4 can't figure out the mathematical conversations to charge the guy correctly. They insist the computer did the math right, but also insist the charge is correct, when it is not.

Here is the situation, dude got a phone, he has unlimited usage plan in the states, but he has a trip to Canada and is quoted for .002 cents/kb of net usage on his phone. He totaled 35,893 kb of usage, so they are supposed to charge .002 cents per kb, which comes out to 71 cents. They calculate using cent, but charge the result using the dollar figure. That causes him to be charged 100x what he is supposed to be paying. In other words, a big time ripoff, simply using the wrong terminogy. An accident on their part or simply deceiving customers.

1 cent = .01 $

.01 cents = .0001 $

.02 cents = .0002 $

.002 cents = .00002 $ x 35,893 = .71786 $ = 71.786 cents (actual charge)

Instead of charging him 71 cents only, they charged him 71 dollars and 78 cents.

He recorded his call to them, he spoke with 4 representatives, he posted the last 2 calls (which were to a supervisor and a manager) and all 4 couldn't understand why the caller was upset about being charged 100x what he was supposed to pay (only 71 cents).

The call...

http://media.putfile.com/Verizon-Bad-Math (25 minutes only, putfile has it listed as over an hour and half, verizon not the only one with number problems)

His blog about the issue, with a new email...

http://verizonmath.blogspot.com/

Here is the situation, dude got a phone, he has unlimited usage plan in the states, but he has a trip to Canada and is quoted for .002 cents/kb of net usage on his phone. He totaled 35,893 kb of usage, so they are supposed to charge .002 cents per kb, which comes out to 71 cents. They calculate using cent, but charge the result using the dollar figure. That causes him to be charged 100x what he is supposed to be paying. In other words, a big time ripoff, simply using the wrong terminogy. An accident on their part or simply deceiving customers.

1 cent = .01 $

.01 cents = .0001 $

.02 cents = .0002 $

.002 cents = .00002 $ x 35,893 = .71786 $ = 71.786 cents (actual charge)

Instead of charging him 71 cents only, they charged him 71 dollars and 78 cents.

He recorded his call to them, he spoke with 4 representatives, he posted the last 2 calls (which were to a supervisor and a manager) and all 4 couldn't understand why the caller was upset about being charged 100x what he was supposed to pay (only 71 cents).

The call...

http://media.putfile.com/Verizon-Bad-Math (25 minutes only, putfile has it listed as over an hour and half, verizon not the only one with number problems)

His blog about the issue, with a new email...

http://verizonmath.blogspot.com/

Last edited: