Verizon Doesn't Know Simple Math...

JerkyMyTurky

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Mar 24, 2004
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#1
Some guy got charged 100x more than what he was quoted and he tries to explain the misquote to 4 different Verizon representatives and all 4 can't figure out the mathematical conversations to charge the guy correctly. They insist the computer did the math right, but also insist the charge is correct, when it is not.

Here is the situation, dude got a phone, he has unlimited usage plan in the states, but he has a trip to Canada and is quoted for .002 cents/kb of net usage on his phone. He totaled 35,893 kb of usage, so they are supposed to charge .002 cents per kb, which comes out to 71 cents. They calculate using cent, but charge the result using the dollar figure. That causes him to be charged 100x what he is supposed to be paying. In other words, a big time ripoff, simply using the wrong terminogy. An accident on their part or simply deceiving customers.

1 cent = .01 $
.01 cents = .0001 $
.02 cents = .0002 $
.002 cents = .00002 $ x 35,893 = .71786 $ = 71.786 cents (actual charge)

Instead of charging him 71 cents only, they charged him 71 dollars and 78 cents.

He recorded his call to them, he spoke with 4 representatives, he posted the last 2 calls (which were to a supervisor and a manager) and all 4 couldn't understand why the caller was upset about being charged 100x what he was supposed to pay (only 71 cents).

The call...
http://media.putfile.com/Verizon-Bad-Math (25 minutes only, putfile has it listed as over an hour and half, verizon not the only one with number problems)

His blog about the issue, with a new email...
http://verizonmath.blogspot.com/
 
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JonG

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Jun 10, 2006
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#13
damn that guy has alot of patience, I would of just ended the call telling them they would hear from my laywer or trading standards (if u americans have an equivalent).
 

BBBoomer99

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Dec 27, 2005
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#14
The guy is a dumb cock to honestly think he can get such a low rate. It is, in the end, Verizon's fault for stating it was .002 cents, but hey, what can ya do.
 

JerkyMyTurky

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#15
The guy is a dumb cock to honestly think he can get such a low rate.
That is the rate quoted to him on the phone and on their website for all their customers. He is probably the only smart one out of all their customers who actually spotted the error in his account and tried to do something about it.

It is, in the end, Verizon's fault for stating it was .002 cents, but hey, what can ya do.
What can you do? You do what he did, record the calls and post it on the internet where a shitload of people will hear about this incident and notice how incompetant Verizon is at mathematic, solving customer issues and possibly trying to deceive customers out of alot of money. The "what can you do" attitude is the wrong attitude to take, when you should be defending your right to be fairly charged.
 
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#16
i cant believe the level of patience this guy had with their stupid employees

after 5 minutes of arguing about something so trivial i would have just started yelling and calling the guy a fucking moron