Welcome to EMUSE!

EmuseForum is your #1 forum for General Discussions, The weird & wonderful, Politics, Sexy Babes, Porn and more!

  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Verizon Doesn't Know Simple Math...

Discussion in 'Everything/Nothing' started by JerkyMyTurky, Dec 9, 2006.

  1. JerkyMyTurky

    JerkyMyTurky Join eBaumnation.com

    Joined:
    Mar 24, 2004
    Messages:
    5,421
    Ratings:
    +543 /0 /-0
    Some guy got charged 100x more than what he was quoted and he tries to explain the misquote to 4 different Verizon representatives and all 4 can't figure out the mathematical conversations to charge the guy correctly. They insist the computer did the math right, but also insist the charge is correct, when it is not.

    Here is the situation, dude got a phone, he has unlimited usage plan in the states, but he has a trip to Canada and is quoted for .002 cents/kb of net usage on his phone. He totaled 35,893 kb of usage, so they are supposed to charge .002 cents per kb, which comes out to 71 cents. They calculate using cent, but charge the result using the dollar figure. That causes him to be charged 100x what he is supposed to be paying. In other words, a big time ripoff, simply using the wrong terminogy. An accident on their part or simply deceiving customers.

    1 cent = .01 $
    .01 cents = .0001 $
    .02 cents = .0002 $
    .002 cents = .00002 $ x 35,893 = .71786 $ = 71.786 cents (actual charge)

    Instead of charging him 71 cents only, they charged him 71 dollars and 78 cents.

    He recorded his call to them, he spoke with 4 representatives, he posted the last 2 calls (which were to a supervisor and a manager) and all 4 couldn't understand why the caller was upset about being charged 100x what he was supposed to pay (only 71 cents).

    The call...
    http://media.putfile.com/Verizon-Bad-Math (25 minutes only, putfile has it listed as over an hour and half, verizon not the only one with number problems)

    His blog about the issue, with a new email...
    http://verizonmath.blogspot.com/
     
    #1 JerkyMyTurky, Dec 9, 2006
    Last edited: Dec 9, 2006
  2. Life On Mars

    Life On Mars wolfs blood

    Joined:
    Jun 23, 2005
    Messages:
    3,210
    Ratings:
    +0 /0 /-0
    God, I hope he sued.
     
  3. unrealmstr

    unrealmstr PermaBanned

    Joined:
    Aug 1, 2006
    Messages:
    471
    Ratings:
    +0 /0 /-0
    proof that humanity wont last in the long run...
     
  4. dudeinanigloo

    dudeinanigloo Inventor of the High Five

    Joined:
    Dec 5, 2004
    Messages:
    2,542
    Ratings:
    +2 /0 /-0
    That's almost as funny as the guy who tried to cancel his AOL account... :hilarious:
     
  5. bsquared977

    Joined:
    Nov 29, 2005
    Messages:
    1,121
    Ratings:
    +0 /0 /-0
    this is fucking rediculous. i'm not about to do the math but this guy sounds correct. i have verizon, i hope this never happens to me. this pisses me off!!
     
  6. Junkman

    Junkman Never taking the hat off.

    Joined:
    Jun 19, 2006
    Messages:
    1,186
    Ratings:
    +0 /0 /-0
    Correct me if i'm wrong, but doesn't 1 cent = $.01?
     
  7. JerkyMyTurky

    JerkyMyTurky Join eBaumnation.com

    Joined:
    Mar 24, 2004
    Messages:
    5,421
    Ratings:
    +543 /0 /-0
    You are correct, that was a typo on my part.
     
  8. RancidMilk

    Joined:
    Feb 27, 2006
    Messages:
    2,645
    Ratings:
    +0 /0 /-0
    God damn, that has to be frustrating as hell.
     
  9. shuvit087

    shuvit087 Member

    Joined:
    Aug 22, 2005
    Messages:
    460
    Ratings:
    +0 /0 /-0
    My head just fucking exploded.
     
  10. EvaMonkey

    EvaMonkey Little Brother

    Joined:
    Mar 10, 2003
    Messages:
    15,828
    Ratings:
    +903 /0 /-0
    Another piece of proof that Math is evil when in the hands of stupid people.
     
  11. Ubermraz

    Ubermraz Thought it was harder

    Joined:
    Oct 12, 2006
    Messages:
    354
    Ratings:
    +1 /0 /-0
    Verizon - where stupid people work !
     
  12. Papero

    Papero Yum
    Premium

    Joined:
    Sep 24, 2005
    Messages:
    8,752
    Ratings:
    +245 /0 /-0
    Canceling AOL was such a pain in the fucking ass.
     
  13. JonG

    JonG Insert witty comment here
    Premium

    Joined:
    Jun 10, 2006
    Messages:
    4,998
    Ratings:
    +6 /0 /-0
    damn that guy has alot of patience, I would of just ended the call telling them they would hear from my laywer or trading standards (if u americans have an equivalent).
     
  14. BBBoomer99

    BBBoomer99 Felt like..a bag of sand.

    Joined:
    Dec 27, 2005
    Messages:
    939
    Ratings:
    +0 /0 /-0
    The guy is a dumb cock to honestly think he can get such a low rate. It is, in the end, Verizon's fault for stating it was .002 cents, but hey, what can ya do.
     
  15. JerkyMyTurky

    JerkyMyTurky Join eBaumnation.com

    Joined:
    Mar 24, 2004
    Messages:
    5,421
    Ratings:
    +543 /0 /-0
    That is the rate quoted to him on the phone and on their website for all their customers. He is probably the only smart one out of all their customers who actually spotted the error in his account and tried to do something about it.

    What can you do? You do what he did, record the calls and post it on the internet where a shitload of people will hear about this incident and notice how incompetant Verizon is at mathematic, solving customer issues and possibly trying to deceive customers out of alot of money. The "what can you do" attitude is the wrong attitude to take, when you should be defending your right to be fairly charged.
     
  16. demoniclizard

    Joined:
    Jun 7, 2005
    Messages:
    171
    Ratings:
    +0 /0 /-0
    i cant believe the level of patience this guy had with their stupid employees

    after 5 minutes of arguing about something so trivial i would have just started yelling and calling the guy a fucking moron
     

Share This Page